Webinar review: “Benchmarking: It’s Much More Than Just a Bunch of Numbers! ”

Overview:
All FM professionals need assistance when it comes to telling their story, selling their budgets and conveying the true value they bring to the organization. Becoming a high-performance facility management organization requires consistent, accurate data; but what should you be gathering? How do you gather it and what should you do with it when you get it? Why is data needed? What decisions do you need to make? What data do you need to make those important operational decisions? What data is already available? Do you know the proper level of data needed and why? Can software (CMMS/IWMS) assist you in answering these questions? What benchmarking resources are readily available? What KPIs are most important to capture, leading you to better data-driven decision making? How can you translate all of this data to your Balanced Scorecard? This session will answer these important operational questions. Bring your own questions about benchmarking and the importance of data-driven decision making.

Learning Objectives:
1. Evaluate how your FM organization currently uses data; learn how it can be better used to support decision making.
2. Gain an awareness of questions to ask when determining what data is needed to choose support services or products utilizing readily available benchmarking resources.
3. Learn how to select the KPIs that make sense for your organization and how they tie into your Balanced Scorecard.
4. Gain a better understanding of how to communicate value to a broad audience.

Presenter(s) Biography:

 Teena Shouse, CFM, IFMA Fellow
Teena has more than 27 years of facility management experience. Her primary expertise includes Project Management, Business Process Improvement, Sustainability in Facility Management, staff development, outsourced contract governance, capital planning and budgeting, and operations & maintenance.

Before joining Facility Engineering Associates, she was Vice President of Strategic Partnerships with ARAMARK, where she oversaw collaborative strategies.

Prior to ARAMARK, Teena was the GM of Employee Services at Sprint for 18 years. She was part of the design and construction team that researched, planned and built the 4.2 million SF campus in Overland Park, KS. As GM, she was involved in all aspects of campus operations from day-to-day operations to retail services.

She creates and teaches Facility Management and Sustainability courses for IFMA and FEA, and is a guest speaker at numerous North American and International conferences and universities. 

From 2005-2007, she served as the Chair of the IFMA Board of Directors. She is the immediate Past Chair of the Global FM Board of Directors, a global federation of FM organizations based in Brussels, Belgium.